42 Fostering Sustainable Ecosystems About the Report Leadership Messages About the Theme Corporate Overview Stakeholder Engagement and Materiality Assessment Our ESG priorities and Performance by grievance and suggestion boxes, provides a channel for project-affected personnel to voice their concerns. Additionally, we utilize our social media platforms to facilitate accessible communication. The grievances are addressed by E&S Managers, who act as liaisons for stakeholders. Department leaders are actively involved in resolving grievances and implementing necessary measures, promoting collaboration and crossfunctionality. We actively engage with stakeholders through ongoing monitoring and communication led by our ESG team. Our Grievance Mechanism covers eligibility criteria, examples of grievances, filing procedures, resolution steps, investigation processes, response types, and a comparison with third-party mediation or litigation. We conduct regular assessments, such as bi-annual Steering Committee meetings, to gather input from stakeholders and ensure continuous improvement. Any changes made to the Grievance Mechanism based on feedback are shared with all relevant parties, demonstrating our commitment to transparency and responsiveness. We acknowledge grievances within 48 hours and communicate resolution within specified timeframes. We have established various channels to seek guidance on implementing responsible business conduct policies and practices. These include Focus Group Discussions, the Safer unit, and Health & Safety Committees at each asset level. These platforms not only provide advice but also foster open dialogue with stakeholders to enhance understanding and effective implementation. We have established various channels to seek guidance on implementing responsible business conduct policies and practices. These include Focus Group Discussions, the Safer unit, and Health & Safety Committees at each asset level. These platforms not only provide advice but also foster open dialogue with stakeholders to enhance understanding and effective implementation. Business Ethics Business ethics is a material topic as it directly impacts the company’s reputation and the level of trust a company builds with their stakeholders. Ethical misconduct can create significant risks for a company. It can lead to reputational damage, loss of customers and investors, employee turnover, lawsuits, and financial penalties. By prioritizing business ethics, we mitigate these risks and protect the longterm sustainability of our operations. To earn stakeholder trust, organizations are expected to operate with high standards of transparency and ethics. We firmly believe that ethics are cornerstones of an organization that represents stability, sustainability and growth. Our business values transcend integrity and transparency, with trust and empathy at the core of all our partnerships. We work vigorously to strengthen our business performance across day interactions and business dealings.
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