34 Fostering Sustainable Ecosystems Corporate Governance and Business Ethics Message from CEO Corporate Overview About the Report In line with our steadfast commitment to responsible business practices, we have further refined our efforts to identify and mitigate the impacts of our operations. Building on the progress of the previous reporting year, we now conduct regular Environmental and Social Impact Assessments in collaboration with independent consultants. These assessments provide us with a objective evaluation of the positive and negative outcomes of our activities, enabling us to enhance beneficial impacts and address adverse effects more effectively. Complementing these assessments, our improved Grievance Mechanism continues to serve as a vital feedback channel for stakeholders and local communities. This robust system ensures that concerns are promptly recorded, monitored and resolved, reinforcing our commitment to transparent and responsive governance. Together, these initiatives underscore our ongoing dedication to ethical, sustainable business practices, and exemplify how we integrate continuous improvement into our governance frameworks. Our grievance remediation system follows a seven-step process remediation system follows a seven-step process: Grievance Submission Channels Managed by the Community Liaison Officer, utilizes grievance and suggestion boxes as well as social media platforms to enable project-affected personnel to voice concerns and ensure accessible communication. Addressing Grievances E&S Managers, acting as liaisons for stakeholders, address grievances alongside department leaders, promoting collaboration and implementing necessary measures. Step 1 Step 2 Stakeholder Engagement The mechanism defines eligibility criteria, examples of grievances, filing procedures, resolution steps, investigation processes, and response types while providing comparisons to third-party mediation or litigation. Step 3
RkJQdWJsaXNoZXIy MTE0OTM0OQ==