35 Sustainability Report 2024 Fostering Action on Climate Change Fostering Responsible Supply Chain Fostering An Inclusive Workplace GRI Content Index Timely Acknowledgement and Resolution Grievances are acknowledged within 48 hours, and resolutions are communicated within established timeframes to maintain responsiveness and accountability. Continuous Improvement Assessments Bi-annual Steering Committee meetings are held to gather stakeholder input and enhance the mechanism. Changes based on feedback are communicated transparently to relevant parties. Advisory and Guidance Platforms Focus Group Discussions, the SAFER unit, and Health & Safety Committees at each asset level serve as advisory platforms, facilitating open dialogue and providing guidance on implementing responsible business practices. Grievance Mechanism Framework The mechanism defines eligibility criteria, examples of grievances, filing procedures, resolution steps, investigation processes, and response types while providing comparisons to third-party mediation or litigation. Step 4 Step 6 Step 5 Step 7
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